UX Design Process
Planning: I would would set up an initial kick-off meeting to understand their goals and they would provide outlined documentation of their goals to review. I would strategize with stakeholders, Project Management, the Business, and Development for the project timeline and LOE. This may later include some workshopping and working together in Figma to map a plan.
Research: Then I would start on research based on user interviews, surveys, market research, business data, and competitive analysis. I would resource articles and competitors current states to see what’s available.
Current State Analysis: I would then analyze the data in our current state and competitors to identify patterns, pain points, and opportunities. This helps in defining the problem statement and setting design goals.
Design: Next I would create wireframes, information architecture, prototypes, and visual designs based on the insights gained from research and analysis. I would then find the best solutions to address the problem.
Prototyping: Depending on the project I would create lo-fi wireframes to hi-prototypes. This would be for visualizing the design before development.
Testing: We would then test some designs for components or layouts for the user. I would gather feedback from users by observing how they interact with the prototype. This feedback helps in identifying usability issues and making necessary iterations.
Iterate: Based on the feedback from testing, this would involve making changes to the layout, navigation, or functionality to improve the user experience.
Implementation: Once the design has been finalized, it is handed over to the development team for implementation. This would include RC documentation and hand-off.
Evaluation: After projects are launched the UX design process would continue. It's important to monitor and evaluate the product's performance through user feedback, analytics, and usability testing. This helps in identifying areas for improvement and iterating on the design to enhance the user experience further.
Below are a few examples of the process. These aren't exhaustive, as each project varies in timelines, stakeholder demands, development stages, and other factors. I'll create a customized plan for each project to meet its specific goals.*
A Few Examples of the Design Process
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Current State Assessment
This project was assessing the booking flow for the patient. i I was gather information and question that I had to meet the project goals. I wanted to evaluate my thinking aligned with the projects solutions.
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Provider Profile Assessment
This particular step was assessing stakeholders wants and needs into a lofi wireframe. I was gathering the necessary data to have an idea on how to lay out the Information. Then meet with stake holders for additional questions and/or requirements.
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Insurance Widget Benchmarking
This screenshot is exploring how Providence would compare in healthcare. I was researching insurance widgets. I was analyzing different UI visuals and functionality methods.
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Customer Journey Map
Through user research and interviews, it was crucial to chart out both internal and external user needs in their daily routines. This includes not only product requirements but also their job expectations.
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Figma Workshopping
Figma workshopping and benefit stakeholders by promoting collaboration and allowing real-time visualization of ideas. They facilitate feedback, understanding, and ownership, leading to more efficient and successful projects.
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Information Architecture
Information architecture structures content in a logical and intuitive way, making it easier for users to navigate and find what they need. By organizing content effectively, information architecture enhances user experience, reduces confusion, and increases engagement.
